SHIPPING
We want your Soralisse order to move smoothly from production to delivery. This policy explains processing, fulfilment, shipping availability, tracking, customs, and delivery issues.
1. Production and processing
Many Soralisse pieces are produced through print-on-demand after an order is placed. Production and shipping are separate stages. Most orders require approximately 2–7 business days for production, quality review, packing, and dispatch, excluding weekends and public holidays.
Processing may take longer during peak sales periods, public holidays, unexpected production delays, address or payment verification, or when items in one order are produced at different locations. Personalised or customised products may need additional time, as noted on the product page.
2. Fulfilment locations and split shipments
Soralisse works with print-on-demand production and fulfilment partners. Depending on the product, production requirements, and delivery location, an order may be produced or shipped from different facilities. Items in the same order may arrive separately and on different dates.
3. Shipping destinations
We ship to countries and regions available at checkout. Shipping availability can vary by product, delivery address, and carrier coverage. If a destination is not listed at checkout, we cannot accept an order for that address.
4. Estimated transit times
| Region | Estimated transit after dispatch |
|---|---|
| United States | 7–10 business days |
| Canada and available European destinations | 7–12 business days |
| Australia and New Zealand | 7–12 business days |
| Mexico and available Central or South American destinations | 12–15 business days |
| Available Middle Eastern destinations | 12–15 business days |
Total estimated delivery time is production/processing time plus transit time. These are estimates, not guarantees.
5. Shipping rates
Available shipping methods and charges are displayed at checkout before you submit an order. Free-shipping offers apply only when expressly shown on the website or at checkout and may have destination or order conditions.
6. Tracking
After dispatch, we send a shipping confirmation email with available tracking details. Tracking can take a few business days to show movement. Split shipments may have more than one tracking number. Depending on the destination and facility, delivery may be handled by a postal service, commercial carrier, or local delivery partner.
7. Delays
Delays may result from customs clearance, severe weather, public holidays, carrier disruption or strikes, high seasonal volumes, incorrect or incomplete addresses, remote locations, or multiple fulfilment facilities. If tracking has not updated for an extended period, contact us with your order number. A package exceeding an estimate does not automatically qualify for a refund; confirmed lost or undeliverable shipments are reviewed individually under applicable law.
8. Customs duties and import taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility. We cannot mark an order as a gift or declare a value lower than the actual purchase price.
9. Address corrections
Double-check your delivery address before submitting an order. If you spot an error, contact us immediately. Once production or fulfilment has begun, we cannot guarantee that the address can be changed. Additional production, return, or redelivery costs arising from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
10. Refused, undeliverable, or delivered packages
If a package is refused or cannot be delivered because of an incorrect address, failure to collect, unpaid customs charges, or another reason attributable to the customer, applicable return shipping, customs, handling, or redelivery costs may be deducted from an eligible refund after the package is returned and reviewed.
If tracking shows “delivered” but you cannot locate the package, check the delivery area, ask household members, neighbours, or reception staff, and contact the carrier. If the issue remains, contact us for assistance. Where a shipment is confirmed lost because of the carrier or fulfilment process, we will provide an appropriate solution, which may include a replacement or refund.
11. Shipping contact and operator information
Brand: Soralisse
Store Website: www.soralisse.com
Customer Service Email: service@soralisse.com
Website Operator and Legal Business Name: Qingdao Xiangxinyu Garment Co., Ltd.
Registered Business Address: No. 491 Dianzishan Third Road, Tongji Subdistrict Office, Jimo District, Qingdao City, Shandong Province
The registered address is for legal correspondence only and is not a product return address. Contact us before sending any return so we can provide the correct address and authorisation.