CONTACT US

We are here to help

Have a question about sizing, fabric, care, a product, order tracking, delivery, or a return? Soralisse is happy to help. We also welcome feedback about how you wear and experience our pieces.

How to contact us

Email is our primary support channel because it lets us review your order details, photographs, and questions carefully. Our team checks messages on business days and replies as soon as possible. For an urgent order matter, explain the issue clearly so it can be prioritised where possible.

Please include

• Your order number, if available
• The email address used when placing the order
• The product name or URL
• A clear description of your question or concern
• Photos or video when reporting a fit, fabric, damage, defect, incorrect item, or missing part

Return requests

Contact us before sending any product back. We will review the request and provide return authorisation, the correct return address, and step-by-step instructions. Do not send a return to the registered business address or to the address printed on the original parcel unless our support team specifically instructs you to do so.

Contact details

Customer Service Email: service@soralisse.com
Store Website: www.soralisse.com
Brand: Soralisse

Operator information

Website Operator and Legal Business Name: Qingdao Xiangxinyu Garment Co., Ltd.
Registered Business Address: No. 491 Dianzishan Third Road, Tongji Subdistrict Office, Jimo District, Qingdao City, Shandong Province

This registered address is for official correspondence only and does not accept product returns.