PRIVACY POLICY

Soralisse respects the trust you place in us. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit www.soralisse.com, create an account, place an order, contact us, or use the website.

1. Information we collect

Depending on how you interact with the website, we may collect:

• Contact details such as name, email address, phone number, billing address, and delivery address
• Order details including products, size, colour, design selections, order value, shipping method, and order history
• Payment information handled by payment providers; we generally do not retain full card numbers
• Account information and saved preferences if you register
• Communications such as enquiries, support requests, reviews, photographs, videos, and feedback
• Device and technical information such as IP address, browser type, device model, operating system, language settings, and approximate location
• Website activity such as pages viewed, products browsed, cart or wishlist activity, links clicked, and referring pages
• Cookie and similar identifiers collected through cookies, pixel tags, SDKs, local storage, and related technologies

2. How we receive information

We receive information directly from you when you create an account, place an order, contact support, or subscribe to communications. We may also receive order, payment, technical, fulfilment, and delivery information from service providers that help us operate the website and complete your purchase.

3. How we use information

We use personal information to process and fulfil orders; send product selections and order details to production and fulfilment partners when needed to make and deliver an item; arrange printing, production, shipping, tracking, returns, and refunds; send order and account updates; provide customer support; remember relevant preferences; operate, maintain, secure, and improve the website; detect fraud, misuse, and technical issues; maintain business, tax, and transaction records; and comply with legal obligations.

4. Cookies and similar technologies

We and the service providers that support the website may use cookies, pixel tags, SDKs, local storage, and similar technologies to keep the website functioning, remember account and shopping-cart details, maintain security, and understand how the website is used.

You can manage cookies through available website controls or your browser settings. Disabling certain cookies may affect features such as account login or the shopping cart.

5. Print-on-demand and fulfilment partners

When an item is produced or fulfilled after you order, we may share the information needed to complete that order, such as your name, delivery address, contact details needed for delivery, product and size selections, order number, and shipping instructions. These partners may operate in other countries and may use the information only for production, fulfilment, delivery, support, security, and legal purposes.

6. When we share information

We share personal information only when necessary and lawful, including with website hosting and e-commerce providers; payment and fraud-prevention providers; print-on-demand production and fulfilment partners; warehouses and shipping carriers; customer-support and communication providers; professional advisers such as accountants, auditors, insurers, and legal counsel; government authorities when required by law; and a buyer or successor in connection with a merger, acquisition, reorganisation, or transfer of business assets.

7. Retention

We retain personal information for as long as reasonably necessary to provide services, fulfil orders, support returns and refunds, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations. Retention periods depend on the type of information and its purpose. When information is no longer needed, we delete, anonymise, or securely dispose of it where appropriate.

8. Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, loss, misuse, or disclosure. No online system is completely secure. Keep your account credentials and verification codes confidential and notify us if you suspect unauthorised activity.

9. International transfers

Our service providers, production partners, fulfilment partners, and shipping collaborators may be located in countries other than your own. Personal information may therefore be transferred to or stored in jurisdictions with different data-protection laws. Where required by law, we use appropriate safeguards for lawful international transfers.

10. Your rights and choices

Depending on applicable law, you may have the right to access, correct, delete, restrict, object to, or obtain a portable copy of personal information, and to withdraw consent where processing is based on consent. Contact us using the details below to make a request. We may need to verify your identity and will respond within the time required by applicable law.

11. Children's privacy

The website is intended for adults. We do not knowingly collect children's personal information without appropriate parental or guardian involvement where required by law. Contact us if you believe a child has provided information improperly so we can investigate.

12. Third-party websites

The website may contain links to third-party websites or services. Those parties have their own privacy policies, and we are not responsible for their content or privacy practices outside our control.

13. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations. Revised wording will be posted on this page. Where required, we will provide additional notice of material changes.

14. Privacy contact and operator information

Brand: Soralisse
Store Website: www.soralisse.com
Customer Service and Privacy Email: service@soralisse.com
Website Operator and Legal Business Name: Qingdao Xiangxinyu Garment Co., Ltd.
Registered Business Address: No. 491 Dianzishan Third Road, Tongji Subdistrict Office, Jimo District, Qingdao City, Shandong Province

The registered address is for legal correspondence only and is not a product return address. Contact us before sending any return for authorisation and the correct address.